Last Updated: September 9, 2026

At Avio Express, we strive to deliver tested, reliable refurbished computers, laptops, and IT accessories. We understand that issues may occasionally arise, and we provide a straightforward 7-Day Replacement & Return Policy in accordance with standard e-commerce practices.

1. Cancellation Policy

• Before Dispatch: Customers can cancel an order free of charge any time before the product has been dispatched/shipped. To request a cancellation, please email Avioexpressindia@gmail.com or contact our support team immediately with your Order ID.

• After Dispatch: Once an order has been shipped and handed over to the logistics/courier partner, it cannot be canceled directly. You may receive the parcel and file a return/replacement request under our 7-day policy if eligible.

2. 7-Day Return & Replacement Window

We offer a 7-day return/replacement window starting from the day your shipment is marked as delivered:

• Eligible Issues:

  – Product received in a physically damaged or broken state.

  – Defective hardware or technical malfunction upon arrival.

  – Wrong item or incomplete components delivered (e.g., mismatched specs, missing monitor/cables).

• Requirements:

  – Return requests must be initiated within 7 calendar days of delivery.

  – The item must be returned with all original accessories, power cables, adapters, warranty tags, and protective packaging.

  – To facilitate quick claims for transit damage, we strongly recommend customers record an uncut unboxing video upon receiving the package.

3. Non-Returnable / Non-Refundable Items

• Products damaged due to customer misuse, liquid spillage, drops, or improper electrical voltage.

• Items with tampered serial numbers, broken warranty seals, or missing internal components.

• Software licenses, digital codes, or consumable supplies once activated/opened.

4. Return & Replacement Process

Step 1: Contact our support team within 7 days at Avioexpressindia@gmail.com or via WhatsApp with your Order ID, proof of issue (photos/video), and serial number.

Step 2: Our technical team will assess the issue remotely within 24–48 hours.

Step 3: Once approved, a reverse courier pickup will be scheduled. If reverse pickup is unavailable for your specific pincode, you will be guided on secure dispatch.

Step 4: Upon reaching our inspection hub and clearing verification, a replacement unit or refund will be processed.

5. Refund Timeline & Processing

• Approved Refunds: Once the returned product passes quality inspection, your refund will be processed within 5 to 7 business days.

• Online Payments (Razorpay/Cards/UPI): The amount will be credited back automatically to the original source account/card used during checkout.

• Cash on Delivery (COD) & Direct Bank Transfers: Refunds will be remitted directly to your provided bank account (via IMPS/NEFT) or verified UPI ID.

6. Need Assistance?

For any queries related to cancellations, returns, or warranty claims:

• Email: Avioexpressindia@gmail.com

• Operational Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST